They haven't issued a recall just yet, but will replace the Instant Pot branded multicooker if it is at risk.

By Zee Krstic
February 23, 2018
Courtesy Instant Pot

UPDATE: An Instant Pot representative has confirmed that the company will offer a free replacement to affected customers. If you own a Gem 65 8-in-1 Multicooker and discover that your Instant Pot product has overheated and caused the bottom of your cooker to melt, or if your product's batch code is listed below, Instant Pot officials will provide you with a new multicooker at no cost.

When reached for comment, Instant Pot Marketing Manager Anna Di Meglio shared statements with Cooking Light that the company has sent to affected customers.

"We can assure you, you will soon receive instructions on how to receive a free replacement Gem 65 8-in-1 Multicooker. In the meantime, we again ask that you stop using your Gem 65 8-in-1 Multicooker," she wrote in an email.

The company still has not initiated a formal recall, but Di Meglio said that Instant Pot is "working cooperatively and quickly with the US Consumer Product Safety Commission" to resolve the issue. The malfunction has not affected any of Instant Pot's core pressure cooker products, as the Gem 65 8-in-1 Multicooker is the only product reported to be affected this malfunction.

The original article, from February 22, continues below:

---

After multiple reports and users calling the company out on social media, Instant Pot is telling customers to check their multi-use slow cookers to make sure that they're not part of a batch of units that are apparently overheating.

If you own a Gem 65 8-in-1 Instant Pot, your pressure cooker could be at risk—the company has taken to its official Facebook page to explain that these models could overheat and experience "melting damage to the underside of the product."

The simplest way to check and see if your machine could be faulty is to take a peek at your Gem 8-in-1 pressure cooker's batch code. According to Consumer Reports, the code is located on the bottom of your Instant Pot on a clear silver label. Check to see if your 4-digit batch code is among the following: 1728, 1730, 1731, 1734, 1746.

Instant Pot has yet to voluntarily initiate a recall for those affected, but is working with the U.S. Consumer Product Safety Commission to take next steps—Instant Pot has also said in a public statement that new information would be made available in the coming weeks.

If you do happen to have an affected model, Instant Pot is asking you to reach out to the support department by calling 1-800-828-7280 or by email at support@instantpot.com. They've also advised you to stop using the pressure cooker immediately.

This isn't the first time that Instant Pot has had to deal with recall issues—two years ago, a Bluetooth-enabled Instant Pot model was recalled due to customers experiencing electric shock during use. The possibility of machine malfunction has become a hot topic issue for home cooks, as the popular NBC show This Is Us recently appeared to blame the death of one of it's most popular characters on a faulty Crock Pot.

Advertisement